Toyota car rentals in West Hollywood

I showed up and Alamo did not have a car for us. They must have overbooked themselves for these dates and chose not to honour our reservation.

Pick-up was very bad experience, with only one person taking care of too many people. I had a very long wait and received a dirty car (not washed). Fortunately, the person was genuinely nice and helpful, can only say good things about him.

Extremely friendly and helpful staff. Barbara in Cordoba & Hugo in Malaga were the ones who helped me and were extremely professional, friendly & thorough.

The easy drop off

Nobody waitng for us at the airport. And no one answers the phone when we are calling.

Car rode rough, don't like no key operation.

Took 45mins to get out the garage. Very little customer service from the dudes working there, seemed to want to quickly get rid of you and didn't read the booking. Super odd rental experience.

Hello there, the car they give it to me was having a sound under the hood. They told me this is the fan of AC don’t worry, the wheels rim of the car has a cover they tighted with zip-ties one of this rim get off many times so I took the rim cover out of the rim, they told me I hit the car rim but I didn’t, they charged me a $100 for nothing Thanks

it is easy, fast. the service is good. good location near airport

When real busy extra personal on the desk

Great, staff was very helpful and efficient. Only complaint is how long the shuttle took picking my party and I from the airport, aside from that everything was excellent.

I requested a Hyundai Santa Fe 3 row or similar vehicle. The picture of the vehicle on the website was a 3 row Hyundai Santa Fe 3 row. The vehicle that was given to me was a 2 row. The worker said I did not order a 3 row, but the picture clearly shows a 3 row.

Watch what you're getting charged for before you reserve your rental car! I thought i was paying $297 for a week plus $92 for prepaid gas upon return, which i thought at the time was an amazing deal. When I picked up the car, taxes and add on expenses jacked it up to $379 and I got charged $118 after for the gas. I ended up paying $500 which was not clearly disclosed to me beforehand. I had to go online to ask for a receipt, which took a few days to receive. The car itself suited our needs and didn't break down, so that was good. The staff at the location never answer their phones either, they seem understaffed which was annoying, My questions could have been answered over the phone.

Would have been nice if they had car quoted on lot. They did not and gave me an acceptable alternative.

One of the worst experiences renting a car I ever had. I was stranded in the middle of the road as the agency had closed down with no notifications or any way of letting me know. What a terrible, terribly run company

I would like a vehicle with the licence plate that’s same as province I’m in

The agent was so sweet an nice even when I called an came in to pick up car-

Good

Great that they have electric cars.

Not available the car i want to rent…

The front desk tried to con me into paying for an upgrade, saying there were no intermediate cars available and I would have to wait for a car if I didn't upgrade. I declined the upgrade and proceed to the parking garage to "wait" for my vehicle which was sitting there ready for me when I got there. The car had several scratches, cigarette burns in both front seats, and smelled faintly of cigarette smoke. The attendant in the parking garage was very helpful and thorough with documenting everything to ensure I wasn't held responsible for any of it.

Run! Don’t walk! Las Vegas location. They force you to pay $30 per day for their insurance, after you have to take (2) shuttle buses from the airport. They know once you’re at their location you’re trapped and it would be very inconvenient to take the shuttle bus back to the main rental car location to go with a different company. After they force you to pay for their insurance literally any other rental car company would be cheaper, and much more convenient, without having to take multiple shuttle buses from the airport. Also, plan on blowing at least an extra hour after you get off your flight before you get into a rental car, same goes for drop off, you need to plan on being at their location at least 1 hour sooner than if you rented from a company at the main car rental location, without having to take multiple shuttles. Never again!

Everyone was fantastic and professional Thank you very much Brahim

I had to leave early in the morning and there was not a 24 hour shuttle Unless I paid significantly for it