Mercedes-Benz car rentals in West Hollywood

Long wait for pickup, and the worse part was they require to see proof of insurance online instead of my proof of insurance on paper. There security is $1000, which is unusually high. I got an email the day of arrival saying they recommend I walk to their office or shuttle will take at least 30 min. Overall, it’s clear they do not take service into consideration.

Except for a fairly long line at pickup, the rest of the experience was seamless. Such a well-organized process! Wonderful car. Thx!

The wait to get a car was 2.5 hours. As I’m in line, I can hear the representatives & how kindly they treat the other clients. When I got to the counter with my reservation that had unlimited miles, they discriminated against me and told me the car was for 150 miles only and I would have to pay 50 cents per miles after that. The funny thing is, they never asked for my ID, they never asked to see my reservation, they never asked where I was headed, they never asked for my flight information like they did everyone else. They decided that I wasn’t fit to drive their rental car. To give more context, I had on a t-shirt & shorts because it was hot outside. I also wear a mask when traveling due to the overexposure to people and germs. I am in my 30s but most people think I’m in my 20s. I am a doctor and I have my own business. I was traveling for the holiday weekend because my aunt passed away and I missed my last hospital visit because I couldn’t get to my destination because of the older gentleman at the counter decided to treat me less than human. I’m currently grieving but I have reached out to my lawyer to see what can be done about this situation because I lost a lot this day that I can never get back. I hope the people who work the front counter at the LAX location find peace because I did not ask for any special accommodation, I was never rude nor did I argue with anyone like other customers who still received a car unlike me. I just would like to be treated like everyone else.

The car constantly had mechanical problems.

Suboptimal location at the airport. Bus and small shuttle bus needed to get there. Outdated office space. Lots of paper work that was outdated and vague. Insurance not included in the rental price, some hassle with external website for this. Signing of photos of the state of the car before actually seeing it.

I had reserved and prepaid for a mid size car and they gave me the lowest economy car. I told them that was not the car I had reserved but they refused to change it. They also made me pay for an extra insurance even though I showed them the insurance confirmation email I had prepaid. So I ended up paying twice for insurance. Finally, they made me pay for the car cleaning service even though the car was practically clean at return. Not the best service to be honest, small company, not a big fleet to choose from.

Juan in the LA office made the rental experience great!

I wouldn’t go to SixT

Charged more than what was advertised and I'm.not happy about this. Most likely won't use kayak or sixt in the future.