BMW car rentals in Irvine

I showed up and Alamo did not have a car for us. They must have overbooked themselves for these dates and chose not to honour our reservation.

Pick-up was very bad experience, with only one person taking care of too many people. I had a very long wait and received a dirty car (not washed). Fortunately, the person was genuinely nice and helpful, can only say good things about him.

Extremely friendly and helpful staff. Barbara in Cordoba & Hugo in Malaga were the ones who helped me and were extremely professional, friendly & thorough.

Very fast pick up and drop off of our rental car.

Brilliant experience! This involved a smooth admin / documentation process at the arrivals window; outstanding attendant that prepared and loaded the car with baggage; provided water and information to assist with the transition; an clean car that was up to standard; a simple drop-off process at the airport; and finally a quick refund of the deposit. Only drama was that the booking description of the vehicle on Momondo (estate intermediate wagon) did not match the records at Enterprise. I suspect this is an issue from Momondo's end. Also, very little information on terms and conditions on Momondo website regarding deposit, excess amount, rental conditions etc. This should be much more clear. Although Momondo refers to read the terms and conditions - there are none to be found throughout the process. This should be rectified as I thought I was taking a risk at the time of booking and left it to chance. Finally, the car was not available at the Enterprise office and I was provided with a genuine upgrade. Thank you Enterprise for the exceptional experience.

Actually had the truck I wanted and reserved..not get a phone call being told they didn't have it..then why would it be on their website and why would they schedule a reservation that was a waste of time I missed a very important event due to not having a vehicle after I was confirmed with email stating they had it reserved

Front desk employee viciously and consistently trying to have me pay for so many unnecessary extras for the rental. Also still no return of deposit it’s been almost 1 month.

Great service, new cars, even upgraded us for free when our car wasn’t quite ready on time so we could get on our way more quickly. Would definitely use them again.

Excellent work!

The easy drop off

Nobody waitng for us at the airport. And no one answers the phone when we are calling.

Car rode rough, don't like no key operation.

Took 45mins to get out the garage. Very little customer service from the dudes working there, seemed to want to quickly get rid of you and didn't read the booking. Super odd rental experience.

Hello there, the car they give it to me was having a sound under the hood. They told me this is the fan of AC don’t worry, the wheels rim of the car has a cover they tighted with zip-ties one of this rim get off many times so I took the rim cover out of the rim, they told me I hit the car rim but I didn’t, they charged me a $100 for nothing Thanks

it is easy, fast. the service is good. good location near airport

I reserved a car, and the next morning, when I went to pick it up so that I could drive my family out of state for my mother’s funeral service, the manager said they didn’t have any cars and that the system should not have let me reserve the day before. My heart dropped as we were screwed over without a car. I was beyond myself about this worst experience. I will not rent from Hertz again.

I reserved a cargo van and at the last minute was told (via phone message) that they didn't have a cargo van available. All of the plans made for the next day were ruined.