Jeep car rentals in Chesapeake

Pick-up was very bad experience, with only one person taking care of too many people. I had a very long wait and received a dirty car (not washed). Fortunately, the person was genuinely nice and helpful, can only say good things about him.

Extremely friendly and helpful staff. Barbara in Cordoba & Hugo in Malaga were the ones who helped me and were extremely professional, friendly & thorough.

Till now didn't get my invoice,

Watch what you're getting charged for before you reserve your rental car! I thought i was paying $297 for a week plus $92 for prepaid gas upon return, which i thought at the time was an amazing deal. When I picked up the car, taxes and add on expenses jacked it up to $379 and I got charged $118 after for the gas. I ended up paying $500 which was not clearly disclosed to me beforehand. I had to go online to ask for a receipt, which took a few days to receive. The car itself suited our needs and didn't break down, so that was good. The staff at the location never answer their phones either, they seem understaffed which was annoying, My questions could have been answered over the phone.

Would have been nice if they had car quoted on lot. They did not and gave me an acceptable alternative.

One of the worst experiences renting a car I ever had. I was stranded in the middle of the road as the agency had closed down with no notifications or any way of letting me know. What a terrible, terribly run company

Please make sure the note to bring the credit card with you to pick up is SUPER HUGE! I am not someone who carries the credit card I use for these kinds of purchases. It is in my phone for tap payment and of course I have access to it when I needed it, but I didn't have it when I first arrived. Yes, you do have the information that says to bring it, but not prominent enough. I don't rent cars enough to know this is required. So I would appreciate that being a HUGE flash sign you tell everyone that rents cars...more than just a note. When I got there, the place didn't have my car. They were waiting for it to be driven over from the next city. It didn't have a full tank because of this (Mostly full, but one tick down on the fuel gauge) The car sorta smelled like sweat, but I was able to use spray to make it tolerable. The car was ok. Chevy Sparks are terrible, but they get the job done.

The process was smooth

The first van they gave me was a dented up junk. Driver seat was all ripped up. The plates and Inspection were both expired. I returned it immediately and the next van the same. The third attempt was acceptable. Probably won’t use kayak or Hertz again.

Worst Experience Ever! Don't book with Enterprise!

I can't think of anything else you can improve at this time.

Felt pretty lazy… confusing to get from counter to car but no one interested in helping.

Smooth reservations, car was ready at pickup, a great experience!

I really love the customer service I received . I will get a big car next time.