BMW car rentals in Chesapeake

The drop off was confusing in Helena if you never been there before.

Amazing!! Ade and Georgina were fantastic. They were very helpful and accommodating. Will highly recommend!

The office was close to the main train station and easy to find with only a few minutes walk. Pick up was great, the guys spoke English very well compared to my mediocre German, they even brought the car to the front of the office. The car was nice and clean with built in GPS which was awesome for what we were planning to do. The problem arose when we tried to return the car after hours. We were not told were to return the car to, so we read the note on door telling us to drop it at the gas station on the corner. The gas station guy said we couldn't leave the car and to put it in the garage...except he didn't specify which garage. We went to closest garage and finally found the drop area but had no idea where to drop the keys. Luckily the garage attendant helped otherwise we would have taken the keys with us and had to return to the office the next day. It would have been nice to have more instructions when we picked up. In there defense, they were dealing with an entitled 22 yr old who was throwing a fit because she couldn't rent a luxury vehicle and drive it one way to Munich that day, so they were distracted.

Please make sure the note to bring the credit card with you to pick up is SUPER HUGE! I am not someone who carries the credit card I use for these kinds of purchases. It is in my phone for tap payment and of course I have access to it when I needed it, but I didn't have it when I first arrived. Yes, you do have the information that says to bring it, but not prominent enough. I don't rent cars enough to know this is required. So I would appreciate that being a HUGE flash sign you tell everyone that rents cars...more than just a note. When I got there, the place didn't have my car. They were waiting for it to be driven over from the next city. It didn't have a full tank because of this (Mostly full, but one tick down on the fuel gauge) The car sorta smelled like sweat, but I was able to use spray to make it tolerable. The car was ok. Chevy Sparks are terrible, but they get the job done.

The process was smooth

The first van they gave me was a dented up junk. Driver seat was all ripped up. The plates and Inspection were both expired. I returned it immediately and the next van the same. The third attempt was acceptable. Probably won’t use kayak or Hertz again.

Worst Experience Ever! Don't book with Enterprise!

I can't think of anything else you can improve at this time.

Felt pretty lazy… confusing to get from counter to car but no one interested in helping.

Smooth reservations, car was ready at pickup, a great experience!

I really love the customer service I received . I will get a big car next time.