Jeep car rentals in Charlotte

The price was good, the care came out of an accident and not been fixed, if I had time available in my hand I wouldn’t take it. But in general I been satisfied for the purpose which I needed it for. Mark was not flexible or friendly.

Very bad experience I have to wait for over 2 hours just to pick up the car then I was told I only have 150 miles anything over that I would be charged extra first and last time renting a car at this place

I arrived at the airport and was on hold for 45 min calling to get a shuttle, when the shuttle picked us up and I went inside I saw a empty counter, with a line of 3 people waiting.. while I could see in the back room 3 men having lunch.. not even caring there is a line.. or answering the phone.. when one finally did come out, he was extremely slow.. and then they all teamed up together in front of all of the different customers saying how important it was that we had to upgrade to they toll pass in order to get to the F1 race.. it will ave us so much time instead of waiting in the cash only line on the way to COTA, and we all did, except the fastest route from the office to COTA did not go on the toll road, which im sure they knew. either way non of this is worth complaining about.. except when I saw the car... what a junker! I mean straight from a DEMO DERBY! im going to a race filled with high end cars, and no issues this was all they had, but the quality.. just shocking! major damage on the car, it had clearly been in multiple accidents, and then they walk around to write down if they see any damage. "you're going to need a bigger pad" . anyway before they give me the keys they want to know when I fly out.. well that wasn't good enough they needed a Flight number and confirmation so I gave him my return ticket which he spent 20 min entering.. and I told him id be drooping off the car very early that morning before my 6am flight.. no problem only to arrive that morning and they are closed, with no drop off box anywhere to be found. and no shuttle to take us to the airport. super disorganized. last time I use NOT SO EASIRENT.

Online the deal was supposed to be all fees included for 50 dollars, more hidden fees totaled over 100 dollars.

They nickel and dime you on insurance, unfriendly staff, inconvenient location.

I wish they explained a bit more about what is needed at the pickup process. Also the insurance I purchased through Expedia wasn’t accepted there, so I’ve been fighting rental cover.com to refund me the coverage I couldn’t even use.

Was charged for fuel (3 gallons) when I returned the car topped off. Completely unsatisfactory!

Dollar was fantastic! We did not have any issues with the company!

Horrible. I rented a car online, went to pick it up and was told NO we don’t have any cars available. Why does the website allow you to book them if you can’t honor it? Horrible customer service and experience

vehicle reserved not on hand necessitating unnecessary wait for a car. car class reserved not available at pickup. staff within rental check in unhelpful

I picked up my rental just before the office closed. It was the only minivan on the lot and I needed a 7 passenger vehicle to pick up my family from the airport. Basically I felt stuck. I had to accept that car or no car. The car had a horrible cigarette/weed smell in it. I let the lady working know it smelled like cigarettes and I also wrote it on my inspection form before leaving with the vehicle. The smell is so bad, especially if being in the car any length of time. We cancelled our beach trip that we were going to use the car for because the smell was SO bad. We were not able to use this vehicle for our intended purpose and this experience has obviously been very disappointing, as we were looking forward to this trip for a long time. We made the reservation over a month ago.

Waited in line for an hour to drop off and did not need to - was unaware of drop off procedures.

It took the staff at least 30 minutes to find a car that they deemed convenient to rent me. I made a reservation a couple days in advance for a one-way rental. They seemed surprised when I arrived right on time for may reservation and went through their entire inventory to find a car they were willing to give me for the one-way trip. It was very annoying and took entirely too long, especially since I had a reservation that specified it was a one-way rental.

Car was not available, no substitutes were available.

Company had no car available

I will not rent from Alamo again.

Easy pick up, no line. Kylie, at Charlotte Airport Alamo counter was so nice, professional, and efficient. We were able to get our car quickly, and had no problems at all. Return was smooth and quick as well.

Female staff person behind check in counter very rude

Everything

They wouldn’t allow me to rent a car and were totally unreasonable about it

Amazing

I had a pick up scheduled at 2pm. But the rental place closed at 2. When I showed up the place was closed and I couldn’t get my rental. Terrible experience.

They didn’t have my car!

The vehicle was not available when I arrived and had to call to transfer reservation to another store.