SUV Rentals in Vineyard Haven, Massachusetts

Hertz gave me a car that had a slow leak in one tire. It also lacked caps on the valves. When i returned it after two days the young man (not the boss) told me I MUST DRIVE IT ACROSS THE ISLAND, LEAVE IT WITH A REPAIR/GAS STATION --OVERNIGHT--AND PICK IT UP MYSELF NEXT DAY! Even though I had no other transportation. Unbelievable!!. I refused, eventually the boss showed up, and they gave me a much older car (30,000 miles plus), but only after the young woman--a cleaner--hearing the argument, said she knew of another car, which was ready. That second car, though a standard, not the economy size I had ordered, worked well for three weeks. The young woman should have been behind the counter, not the male youth who talked a lot but had an empty head and no perception of my problem or his real j0b. Misogyny?

It took us nearly an hour to pick up our car. The office was severely over staffed with just one person there to handle all pickups, clean the car and deal with drop offs. She was stressed out and unfriendly. The person ahead of us took 45 minutes to resolve some issue with her car, so my family had to wait in the hot sun outside the tiny office. When we finally got inside, the person behind the desk had our reservation written down, and knew we were coming (we had reserved ahead and called the day before to confirm), yet she had to slowly re-enter all our information. Then she told us she had no clean cars available, so we had to wait while she ran out to clean out the car we had reserved, which had trash in the front seat, unvacuumed etc. While this was happening two more people came and had to wait, so I’m guessing this one poor agent had to deal with angry visitors all day waiting for her to manage. No wonder she was stressed and hostile!! Avis please support your teams with better systems and staffing. We will find another option for future transportation.

Got a much better car than advertised. Quick and "for the market" relatively inexpensive.

Pickup experience was mediocre. Tank was half full. Left rear tire had low pressure. Cleanliness was mediocre. Desk clerk was absent-minded - forgot she had two customers waiting in the next room. She could not get my preferred credit card to take. Seemed not proficient with check out process. E-toll use was confusing. First desk agent did not explain what messages we would see at till plazas even though we had purchased eToll. Customer service told us to go to an Avis location and get a transponder. That desk agent said none was needed - the toll plazas will take pictures of the license plate and bill Avis. Hopefully we wont see any nastygrams later. Car was very comfortable, and ran well on highways and in heavy traffic.

When I arrived the office gave me the keys to the car I had ordered. When I got to the car, the car wreaked of marijuana smell. I went back to the counter to tell the woman and she said "oh the prior customer smoked in there." So she already knew there was an issue before I got to the car. She wasn't surprised at all. She had no other cars available except for a minivan. I said well then it wasn't cleaned at all since it still smells, which is ridiculous, because the cars should be cleaned in between customers. She then sprayed something in the car but it didn't get rid of the smell. I had to attend a funeral and then drive 4 hours back to the Westchester airport. That smell was horrible and got on my clothes before I even got to the funeral. I also told her to make a note in the computer that this happened because I didn't want to be charged for the smoke smell when it had nothing to do with me. She just hand wrote it on the contract. When I got to Westchester, there was no drop box for the key in the parking lot - there should be! Instead I had to haul my luggage all the way to the counter inside the terminal to return the key. Overall, I would give it less than one star if possible.

I really liked the location (right near ferry) and the easy check-in and out!

The lady was rude and kept reminding me I was late and she didn't have to give me a car. It took us over an hour to pick up the car. She was entering something in the system wrong decimals on the rate and it wouldn't allow her to move on with the transaction. She was yelling and screaming profanity at the computer. It appears they are extremely short handed.

Kevin was very helpful. Experience was excellent except for moderate wait for vehicle to be prepped. Not the fault of staff, who appeared to be short handed for the volume of work. They provided Uber ride to ferry for us. I’d definitely use them again.