Toyota car rentals in Virginia Beach

Pick-up was very bad experience, with only one person taking care of too many people. I had a very long wait and received a dirty car (not washed). Fortunately, the person was genuinely nice and helpful, can only say good things about him.

Extremely friendly and helpful staff. Barbara in Cordoba & Hugo in Malaga were the ones who helped me and were extremely professional, friendly & thorough.

Till now didn't get my invoice,

The drop off was confusing in Helena if you never been there before.

Amazing!! Ade and Georgina were fantastic. They were very helpful and accommodating. Will highly recommend!

The office was close to the main train station and easy to find with only a few minutes walk. Pick up was great, the guys spoke English very well compared to my mediocre German, they even brought the car to the front of the office. The car was nice and clean with built in GPS which was awesome for what we were planning to do. The problem arose when we tried to return the car after hours. We were not told were to return the car to, so we read the note on door telling us to drop it at the gas station on the corner. The gas station guy said we couldn't leave the car and to put it in the garage...except he didn't specify which garage. We went to closest garage and finally found the drop area but had no idea where to drop the keys. Luckily the garage attendant helped otherwise we would have taken the keys with us and had to return to the office the next day. It would have been nice to have more instructions when we picked up. In there defense, they were dealing with an entitled 22 yr old who was throwing a fit because she couldn't rent a luxury vehicle and drive it one way to Munich that day, so they were distracted.

Fast, efficient and kind service. The location on Virginia Beach Blvd in Virginia Beach is the best I’ve used so far.

This is a local enterprise near me. They are good to rent with.

I never received my car. I arrived at the time of pickup only to be told then that they had no vehicles for me and made no further effort to assist.

They could have better customer service the gentleman that was there when I went to pick up the vehicle was extremely rude and had very poor customer service! I needed up not getting the rental because of this! I’ll go to hertz from now on they were way better and cheaper!!

They allow you to book cars when they dint have any to give the front desk woman was very rude.

There was nothing to like. I didn't get my reserved vehicle and had to find a competitor in order to have a rental car.

The 3500 Virginia Beach Blvd Hertz Rental car is the worst rental car business I have ever encountered in 30 years of driving. The location is difficult to find, it has no signs inside our outside. Inside the office is dirty, water stains, lights missing, gear and random equipment stored haphazardly for customers to stare at, umbrellas and light fixtures on the floor. The system and pathway to see an attendant is designed poorly. 3 employees sat behind a small desk hidden in a separate room. One employee sat on a make shift seat. Counters we’re dirty. That’s just the physical aspects of the facility. Customer Service - non existent. The young lady attended to my rental informed me that I was too early to pick up my 10 AM reservation, at 9:41. I asked if there were other cars, she said yes - but my car wasn’t ready yet. What process are they using here? At 9:49 I was told it was okay to get a car. Zero sense After signing at the desk, I was again asked to sign documents while at the car. - that the employee stated was for the pet and smoking policy. I was rushed to sign the document in a very rude and aggressive interaction. I instructed her I was reading it, at which point I noticed the document was the pre departure photos, with an option declaring I had declined to have them sent to my email. She was rude, terse, and acted counter to Hertz Customer Service policies. I asked for it to be sent to me, and provided my email. Ironically, I never received the email. I don’t care about the dirty facility. I can handle a rude employee - but don’t lie or express incompetence to me about legally binding documents and then try to force me to sign them without reading. That’s not how this works. If I were the owner Of this facility; A) Find a new location, B) Take a week off and go through some pretty serious customer service training. Not going back. Telling all of my friends not to go back. Telling my insurance company to not do business with them. Telling the Auto Body company not to do business with them.

Custom service is very lacking! I pick up process was not pleasant because when I showed up to get the car I was told "you're lucky I have a car because you are over 30 minutes late." Drop was even worse because they closed earlier than scheduled and so I had was charged and extra day.

They gave my original reservation away after being an hour late, and I had to rebook anther vehicle(smaller, for more money) and sit at the airport(an hour away) for 3 hours before they were able to get me a car(economy was all they had available, even though I paid for a truck/suv). The lady at the Avis/Budget location in Virginia Beach(3664 Virginia Beach Blvd, Virginia Beach, VA 23452) was absolutely ZERO help and was about as rude as rude can be.

This Avis office allowed for a pickup at 1:00 pm when they closed at 1:00 pm. I was unable to rent the car.