Mercedes-Benz car rentals in Torrance

Long wait for pickup, and the worse part was they require to see proof of insurance online instead of my proof of insurance on paper. There security is $1000, which is unusually high. I got an email the day of arrival saying they recommend I walk to their office or shuttle will take at least 30 min. Overall, it’s clear they do not take service into consideration.

Except for a fairly long line at pickup, the rest of the experience was seamless. Such a well-organized process! Wonderful car. Thx!

The wait to get a car was 2.5 hours. As I’m in line, I can hear the representatives & how kindly they treat the other clients. When I got to the counter with my reservation that had unlimited miles, they discriminated against me and told me the car was for 150 miles only and I would have to pay 50 cents per miles after that. The funny thing is, they never asked for my ID, they never asked to see my reservation, they never asked where I was headed, they never asked for my flight information like they did everyone else. They decided that I wasn’t fit to drive their rental car. To give more context, I had on a t-shirt & shorts because it was hot outside. I also wear a mask when traveling due to the overexposure to people and germs. I am in my 30s but most people think I’m in my 20s. I am a doctor and I have my own business. I was traveling for the holiday weekend because my aunt passed away and I missed my last hospital visit because I couldn’t get to my destination because of the older gentleman at the counter decided to treat me less than human. I’m currently grieving but I have reached out to my lawyer to see what can be done about this situation because I lost a lot this day that I can never get back. I hope the people who work the front counter at the LAX location find peace because I did not ask for any special accommodation, I was never rude nor did I argue with anyone like other customers who still received a car unlike me. I just would like to be treated like everyone else.

Website is Misleading!! I rented a car for $67.00 the branch didn’t have the car I reserved online! They offered me a car with smoke fumes! I ended up renting a BMW for $200.00 !! When I dropped of the car they were closed and I have to dropped the car at LAX lost my flight ! They failed to tell me the times to dropped the car ! Horrible experience!

Somewhat confusing drop off process and we were charged an additional 35$ which we have not yet be able to contact somebody about

Because we booked through KAYAK, the vehicle that we reserved was not available, but there was no way for us to find that out until we went to the counter. So we had to rent a more expensive model, which was their only availability. I did call them to ask that question, but no one answered the phone. It seems like there are a limited number of staff members running the rental. I wish they had answered the phone.

The car was beautiful and super comfortable. We did have a problem with the gas quantity. We were told that the gas was filled up to 7/8 when it was only 3/4 but showed proof with photos.

Employees pleasant. Car had a problem and was the only minivan in the lot (Torrance). Referred to LAX, who were swamped as usual and felt they were “put out” trying to replace the vehicle. After 2 hours, everything squared away.