Mercedes-Benz car rentals in Saint Paul

The counter was closed when we got in. We had to ask the National rental folks about the car. They were very friendly and helpful. Even though I had previously entered my payment info on line so I could avoid the counter, they needed it again. The car was had only a half tank of gas. They said that I did not have to fill it up when I returned it. Overall a good experience.

Great car, easy pickup and drop off.

Pre-filling forms to allow picking up the car without standing in line was great. The return was quick, though the agent could not find the rental agreement. What could have been better? The car had been washed just prior to picking it up, was quite wet, and as a result, I was unable to properly check for scratches and dents. Additionally, the gas tank was not full at the time of pickup - something I mentioned to the agent at the exit. No guidance was given as to whether I needed to return it at the same fuel level or return it full. I returned it full, but that meant overpaying for gas.

Was told gas price was different than it was. Did not have car I was supposed to get. Got over charged for gas.

I liked the price, the vehicle had some left over garbage and wasn't washed but that was not a big deal. When we arrived we had to stand in two separate long lines to get vehicle, but I was told to update my budget profile to potentially skip the reservation desk. However, regardless the pick up the keys desk was congested and it took nearly 1 hour between the two.

I had to cancel this reservation when I arrived at Budget b/c it was for a electric car and they didn't have one. They refunded me the rental I did with you all and gave me a gas car. It was just a lengthy process and cost me more money.

All the people we worked with were excellent from the time we signed a contract to picked up the car and drop it off

Fast easy great service and price

I was in to the rental center and out with my vehicle in less than 20 minutes. The staff were nice and helpful, too.

The pickup process was very slow - I probably waited 45 minutes in line but that line was only 3-4 people deep! This was at 8 AM, so not an off-hours problem. And then when I went to find my car, there was no one at the booth who could help me. I wandered around the lot until someone from National helped me. The car I got was not what I asked for - a full size vehicle versus smaller, and I thought it would be a Toyota Corolla, but it was a Nissan. I guess there was a hidden "or similar" descriptor that I missed. The rest of my experience was good - the car did well through a snowstorm, which was huge. But the pickup experience is not what I remember from Enterprise, and frankly, that's why I picked Enterprise!

We booked a convertible months in advance to use for our wedding. They did not have the convertible. It was a big disappointment to us. However, Ruth provided excellent customer service and called us later to apologize, which was appreciated.

First car needed to be returned due to key error message. Second car picked up at different location was not clean, smelled of smoke, chip in windshield and wiper blades were falling apart. Given to me with less than half a tank of gas. No paper work given due to printers being down. Service agent at St Paul University Ave was very nice but we will see if my complain about the Smokey car ended up being relayed to the airport location. I don’t think I’ll rent from Enterprise again.

I found that somehow while checking to see if my Reservation was in order, somehow it duplicated my Reservation. Well, the Rep at St. Paul (Micah), pointed that out right away, and told me what I needed to do to resolve this issue. Which was great, and resolving the issue was not hard, and was handled in a very efficient manner. But then he turned around and told us that we could upgrade from a Toyota Camry to BMW 2 series for around $5.00 a day. I choose initially not to rent the BMW 2 series, because the rate was almost double. Then when we got the invoice, we saw that there was not any discount on the BMW whatsoever it was nearly double. We don't like the idea, that you will receive a copy of your invoice, in your email in 15 to 20 minutes. That way no verification. I also did email a claim, but so far nothing, except a response was they only check the canceled reservation.

Airport concession fees that weren't disclosed in the estimate increased the prepaid cost of the rental by 20%. I would have expected KAYAK to require the concessionaires to disclose those fees. Pick-up and drop-off were fine, the free upgrade on the vehicle was nice, but I would have chosen a different option if the fees had been disclosed.

What an atrocious rental car company let alone one offering services in an airport. These inept people allowed me to make a reservation, get there at 9pm and tell me the little hairline crack on the top of my license they would not rent me a car. I travel all over have airline and hotel status from the volume and have never had an issue from any other rental company, TSA or body. And your at the airport obviously you just came in what does Sixt think your going to do? Absolutely moronic - walked over and rented from the next place without issue. Never rent from this low budget joke Sixt

Picked up a car which was not clean, right front suspension was broken. When I drop off the car no one was there to guid to s drop the car.

The procedure to pick up and return the car was simple. The car rode well and was easy to operate.

Avis scheduled my drop off for Labor Day then were closed, wouldn’t let me do an after hours drop off, then told me I’d be automatically be charged the extra day and if I returned it by 11 am the following day they would refund the charge if I called them back. Like this is the opposite of customer service I don’t work for Avis and they’re telling me too bad and making demands. Absolutely terrible company. I had to postpone plans in order to hold this key an extra 16 hours and return it to them. Abysmal.

Requested car pick up at airport, upon arrival was told car was 20 minutes away requiring an Uber ride

Flight was delayed. Hertz where I had the reservation was closed by the time I arrived. Hertz airport location wouldn’t honor the reservation price nor would they credit the money toward the new reservation. Wasn’t able to reach kayak either. Entire experience was disappointing (and expensive).

I have tried to cancel this reservation several times and am still not sure if it has happened. I am very disappointed with the level of communication and Hertz’s inability to make the process simple and straightforward and transparent.