Mini car rentals in Philadelphia

The car was much bigger than expected but the price was good Due to road construction at the airport it took almost an hour to access the drop off point. That was not Sixt fault but not having a good work around for that problem caused delays in getting to terminal Overall, happy with our choice but like everything there's room for improvement Down side-we left our handicap parking placard in the car. That will be missed.

The Richard was very professional and efficient and most of all pleasant. Highest ratings for all.

Poor. The car had many alerts after pickup. Low tire pressure. Out of wiper fluid. Wait to pick up was approximately 45mins. Will never use this company in the future.

My paid reservation was set for 12 noon stood in line for three hours yes, three hours no exaggeration until I finally received. My frontal family had to sit in a hot airport for three hours. Totally irresponsible on the car rental company.

There was no experience. Your site allowed us to book a rental car as an alternative mode of transportation home so we stopped looking for other rental cars. When we got to the Dollar counter we found out they weren’t honoring any of the reservations made that day nor would they allow us to leave the state with their cars with our confirmed one way reservations with kayak. I’ll never use kayak again.

I had to wait 2 hours in line to pick up my vehicle. The staff seemed like they were doing the best they could, but it was pretty ridiculous considering I had just gotten off a long flight, then had a 4 hour drive ahead of me. I'm not sure I'd rent from them again unless it was a last resort. The process seemed really inefficient.

The service,they treat me with no respect,not human

I got to the pick up location and was told that they didn't have any cars. There was no email or call letting me know in advance that my rental couldn't be provided. The woman at the counter told me that the "insurance company" came and took all the cars, whatever that means, so I had to rent a car from another company.

My experience was horrible because my car shut off and wouldn’t start. It had to get towed back to hertz.

Pick up service was the best I’ve ever had. We’ve never used Alamo before. We will now always use Alamo

they were quick to get me in and out of the facility and on my way

I booked rental online they refused to take my debit card I was stuck with no rental car my entire it was just awful the workers wasn't nice at all or helpful at all to resolve the issue

There was nobody at my airport drop off just signed reminding customers to leave the keys in the car! I am still wondering if my drop off is confirmed. It has been over 24 hours since I dropped off the rental car and my credit card has a pending charge that is double my original booking price. If Orlando airport kiosk doesn’t staff anybody at the airport, maybe they shouldn’t advertise a 24 hour facility to help lessen confusions like the one I am wondering right now

The car was not what we booked for.

Waited too long for shuttle to Avis Extra long wait to get to customer desk & for car to be brought to front

The service was horrible, I had issues with my method of payments and I almost lost my car rentals reservation… very frustrating and unprofessional

This was the worst rental car experience I've ever had.2.5 hours at the agency to pick up a car that I preordered online. Building was not air conditioned, no process followed, 2 agents with over 20 people in line, no one to bring cars or demonstrate basic use, cars just left running in the lot, no one to answer questions, wrong car was given. Never use thrifty at Philadelphia airport again!

The online booking process was horrible. The onsite agency was short staffed, rude and took 2+ hours to release a pre booked car. The site had no air conditioning and I was 30th inline on arrival. There was no one to demonstrate the car electronics and contols including GPS, radio, windshield wipers and flashers. No one told me my rental car was ready, it was left running in the parking lot for 30 minutes while I stood outside waiting for it to arrive.

The key stopped working the night before we were supposed to return it car cannot be locked unlocked or started other than to auxiliary power definitely threw a wrench in our plans and a little bit of stress as we had a 6 AM flight the next day luckily roadside assistance was able to deliver us a new car at 11 that night.

Everything was great. The only negative was the car smelled like weed.

The initial phone reservation contact was confusing to me and that I felt kind of boxed in to renting a “luxury “card which I actually did not want because I was going to be down at the shore for two weeks out of that months rental and that did not feel appropriate for me. Apparently after another follow-up phone call to see if I could actually reserve a more practical car for me like Honda or Toyota, I was told basically that I had to wait until I arrived to change that which I found odd. However, I could not have asked for a better experience at the Philadelphia national car rental location. The on site manager who’s name unfortunately I have forgotten and the attendant were exemplary with me. They made me feel that they would accommodate my request without any hesitation. The staff there could not have been better !

I rented a pickup truck to move some auto body parts, I was expecting what was pictured, a 2 door long bed pickup, got to PHL and I was presented with a 4 door with a 57" bed, not 8 or 6 ft. Of course the people at the counter couldn't do anything for me, not their job. They were nice but didn't have any choice in what I got. With creative loading, packed like a sardine can with the tailgate down I did squeeze it in. A full size bed would have been nice,

Great staff, very accommodating.

Customer service was excellent. We had a problem with the van and they handled it expeditiously and professionally.