Mercedes-Benz car rentals in Orlando

Got a rate of $35 for a week. Great, right? Until they demand a $2,000 hold on my credit card for insurance!

Terrible shuttle, pick up, drop off, costumer service, we got charged 60$ for car being “dirty”. We only left a little beach sand over floor mats..

It was ok.

The price was good, the care came out of an accident and not been fixed, if I had time available in my hand I wouldn’t take it. But in general I been satisfied for the purpose which I needed it for. Mark was not flexible or friendly.

Very bad experience I have to wait for over 2 hours just to pick up the car then I was told I only have 150 miles anything over that I would be charged extra first and last time renting a car at this place

I arrived at the airport and was on hold for 45 min calling to get a shuttle, when the shuttle picked us up and I went inside I saw a empty counter, with a line of 3 people waiting.. while I could see in the back room 3 men having lunch.. not even caring there is a line.. or answering the phone.. when one finally did come out, he was extremely slow.. and then they all teamed up together in front of all of the different customers saying how important it was that we had to upgrade to they toll pass in order to get to the F1 race.. it will ave us so much time instead of waiting in the cash only line on the way to COTA, and we all did, except the fastest route from the office to COTA did not go on the toll road, which im sure they knew. either way non of this is worth complaining about.. except when I saw the car... what a junker! I mean straight from a DEMO DERBY! im going to a race filled with high end cars, and no issues this was all they had, but the quality.. just shocking! major damage on the car, it had clearly been in multiple accidents, and then they walk around to write down if they see any damage. "you're going to need a bigger pad" . anyway before they give me the keys they want to know when I fly out.. well that wasn't good enough they needed a Flight number and confirmation so I gave him my return ticket which he spent 20 min entering.. and I told him id be drooping off the car very early that morning before my 6am flight.. no problem only to arrive that morning and they are closed, with no drop off box anywhere to be found. and no shuttle to take us to the airport. super disorganized. last time I use NOT SO EASIRENT.

I did not rent the car because there was only one person at the counter and ten people in line. I Ubered to my destination. You will continue to lose money to Uber if you understaff the counter.

I rent for a price and got something else

The vehicle was fine, but there were cockroaches somewhere in the door. Kept seeing them when you'd first open the car door. The check-in/drop off and billing were straightforward.

The car smelt of stale smoke but was clean. On return, I askled if anything needed to be signed and I was told no. I was then surprised to find the paperwork with my name on it but not my signature.

The car I reserved was available and did not have any issues during the rental. Only thing that can be improved on is the call center. I had a question about picking up and what terminal to go to but I called 3 times and followed the prompts and couldn’t reach a real person.

Great customer service

Lady in the check out garage was extremely rude, the rest of the staff was very easy to work with.

Everything went perfect but they charged me insurance even when I told them I want the bare minimum rate without any add ons

First class start to finish

Reserved a car, settled for a pickup with 3/4 tank of gas, dirty windows and no cruise control. Told we would have to wait possibly a long time for a car. We already stood in line a hour. Not happy. Return at RSW went well.

1) at pick up Budget charged 12% more than quoted rate from priceline 2) car was not what I reserved as they ran out 3) car was not washed, had scratched and dents 4) problems created more unnecessary delays

Súper good

I thought the rental car was at the airport, but it was at a car dealership 29 min away from the airport!!!! They also gave me an SUV instead of a midsize car that I reserved.

The rental wasn't in the terminal that we landed at and had to transfer to a different terminal to pick it up. After a long 9+ hour flight with children and luggage this wasnt ideal. The rental was not equipped with GPS/Satnav and as I was coming internationally my cell phone didn't work so this lead to some difficulties getting around initially. The employee was very friendly.

The car we received wasn't nicely cleaned inside. Not the car we expected. Didn't seem to run very well. Had 40,000 + miles already on it. The tire pressure warning light came on while driving. Need better signage at Spanish Spring The Villages.

This service is not at the airport, but is 12 minutes away.. The lines were long at the rental desk. Took almost an hour to get car. Then there were multiple hidden fees they increased the cost of the car, finally- we had to extend 4 hours bc of a change in flight. They charged us $153 for that change, don’t be taken in by low prices in beginning- this place is a ripoff

Great experience no hassles. Shuttle was easy to find and didnt wait long.

Unexpected rental insurance fee of $175.00