Mercedes-Benz car rentals in Marrakech

Was not able to get a car

Super easy pick up and drop off. Very friendly staff. Difficult to find the office and if someone is dropping you off be aware that the Regus carpark is not free and has cameras as you go in.

The car was dirty on the inside and outside. Other than that the car was new and was in good condition. One of the main complaints I saw online with Greenmotion is that they were rude to customers, my experience was diferent, everybody was nice and respectful to us.

Place is a scam. Showed up an hour late for car rental, all small cars were taken so made us pay an additional 100euros to use a larger car and charged us for all upgrade insurance options in order to use it. Buyer beware if you don’t have an international drivers license they will overcharge you to compensate for this.

Car was good. But it took more then 2 hours to get it! Staff tried and tried to sell me the ensurece, they told that everything was ok, but then all started again. When I became very angry the renting started to go on.

There was no car, they said not confirmed, and I’m charged it’s fraud

I've rented from Budget all over the world with no problem in the past and had pleasant experiences. This time around, i rented the car, and selected the insurance and additional driver for the 8 day rental online when making my booking, and chose the "pay on arrival" option. On arrival, the employee tells me with a great big smile that the price on my booking wasn't possible, and that it was going to be far more expensive. He also tells me the issue was that i "booked with Budget World and not Budget Morocco". He proceeds to quote me almost DOUBLE what my listed price was in my confirmed booking. He explains that the price for insurance and additional driver listed in my detailed confirmation was the price for only 1 day (even though it's an 8 day booking), and therefore that my rental was going from ~230 euros to nearly 450 euros. When i laughed and told him that wasn't happening, we proceeded to negotiate (why is it possible to negotiate on a supposedly confirmed booking / service?). We ended up dropping the additional driver option since that was going to cost over 70 euros more than expected, and he proceeded to pretend not to understand us when we said "ok, then NO additional driver" even though we were speaking the same language. He did this THREE TIMES! "Ok, so insurance and 2 drivers?" Finally he smiled after the third time and finished the scam by asking us to sign our receipt and hand us they keys to our crumb-filled, scuffed and dented Fiat 500.

Staff were nothing special, continuing to speak Arabic in front of my brother and I while looking our way and then switching to English when they needed a signature. Car rental itself was really good. We got the car we ordered and worked like a charm.