Mercedes-Benz car rentals in Long Beach

Long wait for pickup, and the worse part was they require to see proof of insurance online instead of my proof of insurance on paper. There security is $1000, which is unusually high. I got an email the day of arrival saying they recommend I walk to their office or shuttle will take at least 30 min. Overall, it’s clear they do not take service into consideration.

Except for a fairly long line at pickup, the rest of the experience was seamless. Such a well-organized process! Wonderful car. Thx!

The wait to get a car was 2.5 hours. As I’m in line, I can hear the representatives & how kindly they treat the other clients. When I got to the counter with my reservation that had unlimited miles, they discriminated against me and told me the car was for 150 miles only and I would have to pay 50 cents per miles after that. The funny thing is, they never asked for my ID, they never asked to see my reservation, they never asked where I was headed, they never asked for my flight information like they did everyone else. They decided that I wasn’t fit to drive their rental car. To give more context, I had on a t-shirt & shorts because it was hot outside. I also wear a mask when traveling due to the overexposure to people and germs. I am in my 30s but most people think I’m in my 20s. I am a doctor and I have my own business. I was traveling for the holiday weekend because my aunt passed away and I missed my last hospital visit because I couldn’t get to my destination because of the older gentleman at the counter decided to treat me less than human. I’m currently grieving but I have reached out to my lawyer to see what can be done about this situation because I lost a lot this day that I can never get back. I hope the people who work the front counter at the LAX location find peace because I did not ask for any special accommodation, I was never rude nor did I argue with anyone like other customers who still received a car unlike me. I just would like to be treated like everyone else.

The car was dirty. I took it to a car wash. I felt uncomfortable driving it dirty

Excellent

Got to the rental place and car was not available third party vendor was not aware (kayak)

All was great. Avis sucks. Alamo rocks.

Good experience. Car was very clean.

Worst experience ever. Our vehicle was to be rented from Long Beach airport. Once i got the another enterprise they gave a SUV which definitely needed service. Every time i brakes or turned the steering it made some abnormal noise from the right rear. Very hazardous. Would not recommend this place nor their vehicles. Also, When i first enter there office one of the staff member was arguing of the customer on the phone for over charges.

Great staff at the Long Beach location (especially Javi at dropoff). Very simple pick up and drop off. I appreciated the text messages.

Enterprise corporate policy leaves their offices hands tied and the consumer having to jump through too many hoops or dish out more money. What a joke of a company

Don’t like the electric car and was told it only took about twenty minutes to charge it up but in fact took about an hour and a half to charge. Also, most charging stations were out of order. I will never rent another electric car.

First time renting an Ev, so easy. Highly recommend, will rent again!

Easy and convenient

All went well.

Very polite and helpful service

More clear instructions on finding the car inthe Avis parking lot. Otherwise the service was great. Car was great