Chrysler car rentals in Jacksonville

Hello there, the car they give it to me was having a sound under the hood. They told me this is the fan of AC don’t worry, the wheels rim of the car has a cover they tighted with zip-ties one of this rim get off many times so I took the rim cover out of the rim, they told me I hit the car rim but I didn’t, they charged me a $100 for nothing Thanks

it is easy, fast. the service is good. good location near airport

Rental had a flight tire so was not able to pick it up

I didn’t get a car because Payless ran out of them, and told all customers in line that it will be at least 6 hour wait. The manager said this applied to everyone, regardless if you had a reservation or not.

Excellent value for a money. Great service

good cstemer service exlent experience

The price was good, the care came out of an accident and not been fixed, if I had time available in my hand I wouldn’t take it. But in general I been satisfied for the purpose which I needed it for. Mark was not flexible or friendly.

Very bad experience I have to wait for over 2 hours just to pick up the car then I was told I only have 150 miles anything over that I would be charged extra first and last time renting a car at this place

I arrived at the airport and was on hold for 45 min calling to get a shuttle, when the shuttle picked us up and I went inside I saw a empty counter, with a line of 3 people waiting.. while I could see in the back room 3 men having lunch.. not even caring there is a line.. or answering the phone.. when one finally did come out, he was extremely slow.. and then they all teamed up together in front of all of the different customers saying how important it was that we had to upgrade to they toll pass in order to get to the F1 race.. it will ave us so much time instead of waiting in the cash only line on the way to COTA, and we all did, except the fastest route from the office to COTA did not go on the toll road, which im sure they knew. either way non of this is worth complaining about.. except when I saw the car... what a junker! I mean straight from a DEMO DERBY! im going to a race filled with high end cars, and no issues this was all they had, but the quality.. just shocking! major damage on the car, it had clearly been in multiple accidents, and then they walk around to write down if they see any damage. "you're going to need a bigger pad" . anyway before they give me the keys they want to know when I fly out.. well that wasn't good enough they needed a Flight number and confirmation so I gave him my return ticket which he spent 20 min entering.. and I told him id be drooping off the car very early that morning before my 6am flight.. no problem only to arrive that morning and they are closed, with no drop off box anywhere to be found. and no shuttle to take us to the airport. super disorganized. last time I use NOT SO EASIRENT.

Got a rate of $35 for a week. Great, right? Until they demand a $2,000 hold on my credit card for insurance!

Terrible shuttle, pick up, drop off, costumer service, we got charged 60$ for car being “dirty”. We only left a little beach sand over floor mats..

It was ok.

It was ready for me to pick up and easy to drop off. Good value rental.

They did a great job helped me out and easily let me return to Savannah rather than Jacksonville and at a savings when my plans changed.

The first vehicle we received smelled like smoke. We returned the vehicle with no issue. The staff was great and offered us a new vehicle. The manager Trey was great and even remembered us when we came back to return the rental when we were done. He asked how was the second vehicle and we let him know it was great and thanked him for everything!

Reeked of smoke and needed an oil change among other things

well when i got there was only 2 reps and slow went to the next rental i got a car in 5 min

Customer service was terrible. Typically use Avis, but after the woman told me maybe I should “just call Uber”, and offered no helpful insight other than sending me on a goose chase to every competitor. Finally the NEW EMPLOYEE explained the situation and fixed everything. He was great, but the woman with no personality and terrible customer service/sarcasm should have stayed home. Last year, cars were being thrown at me to travel and run covid units. This year I was spoken down to and ridiculed…. Despite having a one way flight coming home from the hurricane I drove away from last month. People are just rude and she was the worst part of my experience from start to finish, Hurricane and cancelled flights included.

The car was not at it cleaners best

Reserved a full-size for JAX airport. My flight arrived early and rep at counter said she had no full-size available, nor any other car to give me, until if/when she received keys at 11 a.m. My nephew was with me and we had to drive to Palm Coast to make family funeral arrangements, so after a few minutes, we decided to wait on line again and ask if anything had become available. We spoke with a different rep who said he had a Ford Escape that was ready but that I would have to pay for the upgrade. We asked if a manager could override that and he said no. Because of the immediate nature of our family crisis, I had to take the Escape. As soon as my nephew and I got in the SUV, we were overcome with the odor of disgusting, unhealthy cigarette smoke. We opened the windows and then inspected the rest of the vehicle: clearly, it had never been cleaned. There were dirty shoe-prints all over the back seats, the trunk was filthy, and there were papers and other detritus in the driver's side door pockets. Because of our deadline, we bought an air-freshener and drove to P.C. with the windows open. That night, I called Cust SVC to lodge a complaint. My case number: 0230225398. P.S. Also had to buy windshield-wiper fluid because the dashboard alert was flashing that there was none. Again, that vehicle had never been checked or cleaned.

The car had a bad noise at 65 mph plus Told the person and that was it

terrible pick up. 3 people in front of me in line and it took over 30 minutes to pick up a car. 4 people behind the counter, not many working very hard. they gave me a chevy ev -- terrible instructions on how and where to charge it. spent 3 hours messing around charging for driving all of 97 miles. terrible experience, will not use hertz again.

Picking up the car was a nightmare. The line was long, the attendants were inattentive and unapologetic. When the attendants could not help me with a very simple matter, I had to call the company who tried to upsell me at least five times. Then I had to finish the transaction at the desk. The attendant mumbled while trying to upsell me at least five more times. I finally had to call my husband over so we could both listen and be on guard for being taken advantage of. This is my second back experience with Hertz. I believe it's not just bad luck, it's bad company practices. I will be switching to a different car rental service.

I received an electric car which I did NOT ask for, they said the car was charged to 85% when it was barely charged to 15% which almost left us stranded trying to get to our hotel. I was charged twice. Once when I booked it and again when I picked it up and I told her that and she brushed it off.