Toyota car rentals in Henderson

I showed up and Alamo did not have a car for us. They must have overbooked themselves for these dates and chose not to honour our reservation.

Pick-up was very bad experience, with only one person taking care of too many people. I had a very long wait and received a dirty car (not washed). Fortunately, the person was genuinely nice and helpful, can only say good things about him.

Extremely friendly and helpful staff. Barbara in Cordoba & Hugo in Malaga were the ones who helped me and were extremely professional, friendly & thorough.

Front desk employee viciously and consistently trying to have me pay for so many unnecessary extras for the rental. Also still no return of deposit it’s been almost 1 month.

Great service, new cars, even upgraded us for free when our car wasn’t quite ready on time so we could get on our way more quickly. Would definitely use them again.

Excellent work!

Run! Don’t walk! Las Vegas location. They force you to pay $30 per day for their insurance, after you have to take (2) shuttle buses from the airport. They know once you’re at their location you’re trapped and it would be very inconvenient to take the shuttle bus back to the main rental car location to go with a different company. After they force you to pay for their insurance literally any other rental car company would be cheaper, and much more convenient, without having to take multiple shuttle buses from the airport. Also, plan on blowing at least an extra hour after you get off your flight before you get into a rental car, same goes for drop off, you need to plan on being at their location at least 1 hour sooner than if you rented from a company at the main car rental location, without having to take multiple shuttles. Never again!

Everyone was fantastic and professional Thank you very much Brahim

I had to leave early in the morning and there was not a 24 hour shuttle Unless I paid significantly for it

When real busy extra personal on the desk

Great, staff was very helpful and efficient. Only complaint is how long the shuttle took picking my party and I from the airport, aside from that everything was excellent.

I requested a Hyundai Santa Fe 3 row or similar vehicle. The picture of the vehicle on the website was a 3 row Hyundai Santa Fe 3 row. The vehicle that was given to me was a 2 row. The worker said I did not order a 3 row, but the picture clearly shows a 3 row.

Great that they have electric cars.

Not available the car i want to rent…

The front desk tried to con me into paying for an upgrade, saying there were no intermediate cars available and I would have to wait for a car if I didn't upgrade. I declined the upgrade and proceed to the parking garage to "wait" for my vehicle which was sitting there ready for me when I got there. The car had several scratches, cigarette burns in both front seats, and smelled faintly of cigarette smoke. The attendant in the parking garage was very helpful and thorough with documenting everything to ensure I wasn't held responsible for any of it.

The price was good, the care came out of an accident and not been fixed, if I had time available in my hand I wouldn’t take it. But in general I been satisfied for the purpose which I needed it for. Mark was not flexible or friendly.

Very bad experience I have to wait for over 2 hours just to pick up the car then I was told I only have 150 miles anything over that I would be charged extra first and last time renting a car at this place

I arrived at the airport and was on hold for 45 min calling to get a shuttle, when the shuttle picked us up and I went inside I saw a empty counter, with a line of 3 people waiting.. while I could see in the back room 3 men having lunch.. not even caring there is a line.. or answering the phone.. when one finally did come out, he was extremely slow.. and then they all teamed up together in front of all of the different customers saying how important it was that we had to upgrade to they toll pass in order to get to the F1 race.. it will ave us so much time instead of waiting in the cash only line on the way to COTA, and we all did, except the fastest route from the office to COTA did not go on the toll road, which im sure they knew. either way non of this is worth complaining about.. except when I saw the car... what a junker! I mean straight from a DEMO DERBY! im going to a race filled with high end cars, and no issues this was all they had, but the quality.. just shocking! major damage on the car, it had clearly been in multiple accidents, and then they walk around to write down if they see any damage. "you're going to need a bigger pad" . anyway before they give me the keys they want to know when I fly out.. well that wasn't good enough they needed a Flight number and confirmation so I gave him my return ticket which he spent 20 min entering.. and I told him id be drooping off the car very early that morning before my 6am flight.. no problem only to arrive that morning and they are closed, with no drop off box anywhere to be found. and no shuttle to take us to the airport. super disorganized. last time I use NOT SO EASIRENT.

The shuttle was slow. The store was filthy. They said they couldn’t use my Apple credit card for the deposit. Even though it’s a valid credit card. Then wouldn’t take my debit card. Waste of time.

This service is not at the airport, but is 12 minutes away.. The lines were long at the rental desk. Took almost an hour to get car. Then there were multiple hidden fees they increased the cost of the car, finally- we had to extend 4 hours bc of a change in flight. They charged us $153 for that change, don’t be taken in by low prices in beginning- this place is a ripoff

Great experience no hassles. Shuttle was easy to find and didnt wait long.

The vehicle was dirty on the outside with some chips in the paint around trunk area but I made sure to take a video before I left the parking lot just in case they would accuse me of damaging their rental car. They did not end up saying anything so overall this was a great place to rent a vehicle. I would use them again !!!!!

so many hidden fees

Car was dirty. Location was across the highway from the regular rental, so while there was an additional shuttle to take when we picked up the car, we had to cross that traffic, in the dark, with our luggage, because they weren’t open yet.