Lexus car rentals in Fort Worth

Took 45mins to get out the garage. Very little customer service from the dudes working there, seemed to want to quickly get rid of you and didn't read the booking. Super odd rental experience.

Hello there, the car they give it to me was having a sound under the hood. They told me this is the fan of AC don’t worry, the wheels rim of the car has a cover they tighted with zip-ties one of this rim get off many times so I took the rim cover out of the rim, they told me I hit the car rim but I didn’t, they charged me a $100 for nothing Thanks

it is easy, fast. the service is good. good location near airport

Avis was a headache to rent from. They allow you to reserve vehicles that aren’t actually in stock. I reserved a 12 passenger van at an Avis in West Fort Worth, on July 1st. I received multiple emails confirming my reservation and giving pick up instructions. I then receive a phone call on the 4th of July (a day before my pickup) to tell me they don’t have the van at this location. I try to call back the number, but never reach anyone (presumably because it’s a holiday.) When I finally got a hold of someone the next day (the day of my pickup) I am told that the only 12 passenger van available was at the airport… and that to rent the same van (just in a different location) it would be double the price. While trying to locate earlier emails confirming my reservation I discover that they are no longer in my inbox. Fortunately, I took a screen shot of the original quote (this is the only reason Avis said they’d honor the original price.) I am still in the process of receiving a refund, and if this process goes like the rest of my experience, I’m not going to receive a refund. Avis is a company that tries to take advantage of it’s “customers”. Waiting until the day before my reservation to tell me they don’t have the van and to get the van I reserved it will be double the price is absolutely unacceptable. I will never rent from Avis again and I will tell everyone I know to stay away from this corrupt company.

Everything was great!

I booked the rental and they called and said they didn’t have it at their location, they had it at a location 7mins away. So I drove 45mins to the other location and waited for 15mins because there was no one at the desk and when they did arrive they told me that they didn’t have the specific car that I booked and the cars they did have was $15 or $30 a day more.

Didn’t have any cars. Also you have to use credit card not debit. Don’t come here unless you have credit card. I reserved that morning when I got the waited 20 in line to be told I had to have credit card. My husband had waited a while but my special needs son needed feed so he had left and I was stranded.I just had back surgery and can barely walk. There was other rental place 9 min walking distance but by the time I got there it was closed. I had to call Lyft to get home.