Chrysler car rentals in Columbus

Took 45mins to get out the garage. Very little customer service from the dudes working there, seemed to want to quickly get rid of you and didn't read the booking. Super odd rental experience.

Hello there, the car they give it to me was having a sound under the hood. They told me this is the fan of AC don’t worry, the wheels rim of the car has a cover they tighted with zip-ties one of this rim get off many times so I took the rim cover out of the rim, they told me I hit the car rim but I didn’t, they charged me a $100 for nothing Thanks

it is easy, fast. the service is good. good location near airport

Great that they have electric cars.

Not available the car i want to rent…

The front desk tried to con me into paying for an upgrade, saying there were no intermediate cars available and I would have to wait for a car if I didn't upgrade. I declined the upgrade and proceed to the parking garage to "wait" for my vehicle which was sitting there ready for me when I got there. The car had several scratches, cigarette burns in both front seats, and smelled faintly of cigarette smoke. The attendant in the parking garage was very helpful and thorough with documenting everything to ensure I wasn't held responsible for any of it.

The worsed car hire I’ve ever come across, plane was 30 mins late no one on the desk when we arrived on a Saturday evening 8.30pm so was stuck at the airport with not a clue what to do, a bus driver came to our rescue, by taking us to a nearby hotel. With the extra cost of over 300 dollars which wasn’t in our budget but had to be paid, unless I’m desperate I won’t be using Hertz again when we travel. The car was fine once we got it and no discount for getting it a day later ☹️

The gentleman that processed the rental return was friendly and professional. A good guy.

Great customer service at the counter

Would not allow rental because renter had no Drivers License but ID and credit card. Driver was to be added at rental time. Driver unable to use credit card nothing open avis charged $50 on original renters credit card. Went to Payless

I rented a premium car (Passat, Altima, etc) and got the counter to hear "sorry they never brought us your car". They tried to pawn some Kia's, etc but ended up giving me a RAM truck. Truck was nice & clean but after 2 miles down the road on freeway the check engine light came on and cutoff while going 55 on freeway. I started it back up and soon cutoff again once over 50MPH. Please mind you this is a 2-ton truck with very little control when engine dies (power brakes/steering). I called the local rental co and the suggested I take it to airport since I was so close and could take side roads under 50MPH. Airport Avis was very rude and said the company I rented from was a "franchise" and we are "corporate" and that I needed to drive it back to them for the exchange. I spoke to a manager and made it clear the engine died twice on I270 over 50MPH but they could care less. I took back roads back to the local Avis but they didn't have a clean ready car. They were kind and setup a Ford Edge for me to go back to airport to exchange. Car wasn't cleaned but she knew I needed a car to get back to the wide assortment of option at Avis Columbus Airport. Finally got my "premium" Chevy Malibu at Avis airport and went on my way. 2 days later I get an alert via phone of a $106 charge for the 1-day rental of the dirty Ford Edge. I called Avis and spent 2 hours telling them the story. They finally refunded me after I threated to call my CC company and dispute. I've rented 100's of cars in my life and never had such a poor experience such as this.

Got a new clean vehicle, no issues, was thrilled

Customer services was top notch. Andrea from National was great - very friendly and gave her business card in the event anything went wrong. Pick up and drop off were both easy and enjoyable.

Much better price than other vendors.

National was just fine in terms of all the pick up/drop off functions, I'd use them again. But currently the price for a car is way out of proportion. It could have been due to the July 4th weekend, but I'll start looking for alternatives when I can!

Great!

Everything was great. Will rent from them again thanks.

Excellent car, excellent customer service

The counter agent was friendly, quick and a pleasure dealing with. The car choices were good and I didn’t feel like I got the “bait and switch” treatment I have received from others before.

The customer service is outstanding

Very unrealistic policies with respect to the use of credit cards. I got a new credit card which I had forgotten to call and activate the card. While at the Alamo counter in Columbus, the card after swipe did not go through. The bank immediately sent me a text and requested I call to activate the card. I showed the text to the Alamo staff and said I was calling to activate the card and will let her swipe the card once more. She bluntly refused, and I could not have the car. A complete mess of my entire plan. While we can understand the emphasis on the use of credit cards for car rentals, however, the company should be pragmatic to serve its clients better. Thank you

Better description of exactly what auto is available, other than that, good job

The wait was long picking up…..drop off was easy