Volkswagen car rentals in Charleston

I would like a vehicle with the licence plate that’s same as province I’m in

The agent was so sweet an nice even when I called an came in to pick up car-

Good

Run! Don’t walk! Las Vegas location. They force you to pay $30 per day for their insurance, after you have to take (2) shuttle buses from the airport. They know once you’re at their location you’re trapped and it would be very inconvenient to take the shuttle bus back to the main rental car location to go with a different company. After they force you to pay for their insurance literally any other rental car company would be cheaper, and much more convenient, without having to take multiple shuttle buses from the airport. Also, plan on blowing at least an extra hour after you get off your flight before you get into a rental car, same goes for drop off, you need to plan on being at their location at least 1 hour sooner than if you rented from a company at the main car rental location, without having to take multiple shuttles. Never again!

Everyone was fantastic and professional Thank you very much Brahim

I had to leave early in the morning and there was not a 24 hour shuttle Unless I paid significantly for it

Need more cars at airport - lines were extremely long and long wait to get car and even after paperwork done - more lines !

It took almost an hour to locate a car. It seems I reserved the last suv which was a new car that they didn’t want to leave the state. Other then that I was very satisfied and will definitely use their service again.

in terms of pickup and drop off in the garage, could have been better. need more signage for pick up. went to desk in garage and told to go " over there" but no one was there. asked another area and told to go somewhere else. finally someone came. was given a midsize car instead of compact that I had signed up for because no compacts available. I just prefer smaller cars for my driving habits/comfort but it worked out. On drop off, went into one of the lanes that said drop off car and was told to go in another lane.

We got a brand new Audi SUV that had only 9 miles on it. Of course it was fabulous. Only one slight issue, it didn’t have a USB port for my phone. The 2 ports it did have I’ve never seen and I didn’t have an adapter for. If I was on a road trip I would have had to buy one.

The car was great and the personal were very helpful.

Courteous staff, willingness to adjust price due to some inconvenience with navigation system, and for renting a downgraded vehicle. Quentin was very accommodating

Nothing. We were sent over to the Hertz Rent-A-Car window for service.

We ended up not using this car company. They called to get our license information for the pick up the day before we left, then when I mentioned I put 6 pm as the pick up but it’d likely be a little later because that’s when we were landing and is that okay, the representative informed me they close at 6 pm. I had entered the drop off and pick up times, both of which were in the evening due to our flight schedule, and apparently after closing in the search criteria and in the rental information. If I hadn’t said anything, we would have landed and been stranded with no car. I think this location should either modify the hours available for pick up and drop off in the online booking or call people immediately if they enter times at closing or outside their operating hours.

Easy process for pickup and drop off. Vehicle was great.

Waited an hour and a half for no service. Everyone in line also waited that long but some people just ended up leaving for renting from another company: this is not HERTZ it’s a franchise working with hertz and the service is extremely slow. Only one person on the counter. Worst service I’ve experienced in a car rental ever: unfortunate for hertz to be represented this way.

I bboked the reservation that morning, because the rate was $60 dollars cheaper than Alamo for the same car. When i got to the counter, there was no one there for 10 mins and when she arrived she asked if i booked the reservation today. When i said yes, she said we have no cars and that was it. Zero help in getting me something. I will not book through Kayak again!!!!

I ordered a car prior to my trip and received a conformation. When I arrived to pick it up, I was told that that car was not available, and would be upgraded to a minivan for the same price. I was very adamant with the rep that it was for the same price. She confirmed it was. However, when I paid for it the billing as $100.00 more. I did question it, and was told to take it up with billing. .. I feel this was the old switch and bait game.. When I returned the car, there was only one person checking cars in and out and had no time to help with this. Totally understand. She gave me the info as to where I can sent her this same info and she will look it over.

They did not have the vehicle size I needed

Received a call 30 minutes prior to reservation informing me they "didn't have any cars".

Faster pick up

Car was horrible