Mercedes-Benz car rentals in Burbank

Long wait for pickup, and the worse part was they require to see proof of insurance online instead of my proof of insurance on paper. There security is $1000, which is unusually high. I got an email the day of arrival saying they recommend I walk to their office or shuttle will take at least 30 min. Overall, it’s clear they do not take service into consideration.

Except for a fairly long line at pickup, the rest of the experience was seamless. Such a well-organized process! Wonderful car. Thx!

The wait to get a car was 2.5 hours. As I’m in line, I can hear the representatives & how kindly they treat the other clients. When I got to the counter with my reservation that had unlimited miles, they discriminated against me and told me the car was for 150 miles only and I would have to pay 50 cents per miles after that. The funny thing is, they never asked for my ID, they never asked to see my reservation, they never asked where I was headed, they never asked for my flight information like they did everyone else. They decided that I wasn’t fit to drive their rental car. To give more context, I had on a t-shirt & shorts because it was hot outside. I also wear a mask when traveling due to the overexposure to people and germs. I am in my 30s but most people think I’m in my 20s. I am a doctor and I have my own business. I was traveling for the holiday weekend because my aunt passed away and I missed my last hospital visit because I couldn’t get to my destination because of the older gentleman at the counter decided to treat me less than human. I’m currently grieving but I have reached out to my lawyer to see what can be done about this situation because I lost a lot this day that I can never get back. I hope the people who work the front counter at the LAX location find peace because I did not ask for any special accommodation, I was never rude nor did I argue with anyone like other customers who still received a car unlike me. I just would like to be treated like everyone else.

Third in line and over an hour and ten minutes to pick up the car. Returned the car and 3 days later received a text the car had not been returned. I brought the car back and hour early and handed the key to the Budget counter representative!

Easy drop off but for pickup you have few staff available in the counters. Still I haven’t received my security deposit back.

You could put more people to help on the counter, when there was a long line waiting. Didn’t like how dirty was the car inside. The windows and mirrors on the outside were wet to the point that was hard to exit the lot .

They need to be more specific on the terms and conditions of rental

I booked. Went to get my car and they had no cars.

After getting confirmation the day before, Hertz says my prepaid rent a car was cancelled. Had to pay

Smooth and Accomodating ~ Great Team at the Burbank Location!

Absolutely fantastic, the people working there at Enterprise we’re all wonderful

Had to wait over a half hour because my car wasn’t available

The fact that i cant leave a debit card for the deposit sucked

Car a touch cleaner on dash

There was a much longer than expected wait to pickup the car at 0900. Our needs were specific, we needed a van that we could take one way. This is the only reason we booked with Avis as we typically use a different rental provider. The van was beyond dirty, both inside and out when we received it. Normally the cars are washed on the outside and vacuumed on the inside. Neither of these things happened for our rental. Considering the long wait to be assisted and the need for that specific vehicle, we felt stuck.

Easy

The woman at the Avis desk at the Burbank airport was rude, unpleasant and started our trip off on a really bad note. We liked the car we drove and it was an easy pick up and drop off

The booking manager FOX and car delivery was really helpful