Mercedes-Benz car rentals in Anaheim

Long wait for pickup, and the worse part was they require to see proof of insurance online instead of my proof of insurance on paper. There security is $1000, which is unusually high. I got an email the day of arrival saying they recommend I walk to their office or shuttle will take at least 30 min. Overall, it’s clear they do not take service into consideration.

Except for a fairly long line at pickup, the rest of the experience was seamless. Such a well-organized process! Wonderful car. Thx!

The wait to get a car was 2.5 hours. As I’m in line, I can hear the representatives & how kindly they treat the other clients. When I got to the counter with my reservation that had unlimited miles, they discriminated against me and told me the car was for 150 miles only and I would have to pay 50 cents per miles after that. The funny thing is, they never asked for my ID, they never asked to see my reservation, they never asked where I was headed, they never asked for my flight information like they did everyone else. They decided that I wasn’t fit to drive their rental car. To give more context, I had on a t-shirt & shorts because it was hot outside. I also wear a mask when traveling due to the overexposure to people and germs. I am in my 30s but most people think I’m in my 20s. I am a doctor and I have my own business. I was traveling for the holiday weekend because my aunt passed away and I missed my last hospital visit because I couldn’t get to my destination because of the older gentleman at the counter decided to treat me less than human. I’m currently grieving but I have reached out to my lawyer to see what can be done about this situation because I lost a lot this day that I can never get back. I hope the people who work the front counter at the LAX location find peace because I did not ask for any special accommodation, I was never rude nor did I argue with anyone like other customers who still received a car unlike me. I just would like to be treated like everyone else.

This service is not at the airport, but is 12 minutes away.. The lines were long at the rental desk. Took almost an hour to get car. Then there were multiple hidden fees they increased the cost of the car, finally- we had to extend 4 hours bc of a change in flight. They charged us $153 for that change, don’t be taken in by low prices in beginning- this place is a ripoff

Great experience no hassles. Shuttle was easy to find and didnt wait long.

Unexpected rental insurance fee of $175.00

No complaints.

I had problem because in Mexico the credit card doesn’t have the name print

Our reservation did not proceed because they don't have have a unit available. They said a voicemail was sent to us but sadly we don't have voicemail in your country. An email would be nice because the confirmation was sent by email, so we were expecting any notice to come by email.

Excellent

La mejor que e tenido rentando carros

All good thanks

Drop off at the San Francisco Airport was super simple

I really loved the professionalism of the desks person at this location, he was super friendly, professional and fast on the process. The car was ok but I was a bit nervous because the first day I drove the car the check engine light pop up and was asking for service I thought it won’t make it to my Northern California trip but somehow it did make it back without any other issues.

Pickup person wasn't friendly, car seat was dirty. Drop off person in Palm springs was very nice however

Was refused service because of a glitch in their reservation system.

Very helpful and professional.

Process was simple and smooth, and the car was FABULOUS!!!! Price was very good. I would rent from them again.

Only thing that could have been better is that I didn't know the insurance I purchased through Kayak didn't cover everything, since in California you also need a life-insurance policy for drivers. That added another ~$20, which isn't much, so it wasn't a big inconvenience, just would have been nice to know beforehand. Maybe I missed it in the print somewhere.