Toyota car rentals in Aguadilla

They were very responsive and helpful. They came right away to pick us up at airport

Awful experience! Didn’t tell us what time they closed and left us with no car and won’t refund :)

Called the location a day ahead of time to tell them my flight was delayed. When I landed the location was closed. It was not late at all. 730pm. Then was told that the location opens back up at 1130 pm. I had two kids with me and was not waiting 3-4 hours for the location to maybe open. I rented a car from another rental car agency that was open. Very poor customer service, very poor communication. I have been calling Sixt rental car for 5 days now with no answer back. Not Happy with there service at all!!!!!!

Made a reservation and when we arrived at the counter after taking the shuttle with 5-6 others, the lady at the front desk didn’t have a car for any of us, all different reservations. She was very nasty and rude. There was one gentleman who paid upfront and she didn’t help him at all, she left him hanging. They pushed us next door to another company where we all got ripped off on pricing and insurance. Never again will I rent from this place. It was horrible experience with two small kids tagging along with us.

It was garbage they took my money at the from the site and then when I went there they had no vehicles they said but that wasn't true because I waited and my friend went in and asked if they had any vehicles and they did then I went back in and magically they had no vehicles again don't ever use this company it was just steal your money

I’m waiting on a refund. The rental service was sold and could not be delivered. Due to location being closed at time of pick up and no cars available to rent. The service was undeliverable. Luckily I discovered this via phone conversation with the rental company before wasting my time looking for the rental office. Always call ahead to confirm purchase. Ultimately, I can’t give any advice on other aspects of the rental experience because it was not an available or completed transaction. So far, customer service to resolve this issue has been excellent.

The staff in Aguadilla as well as the staff in San Juan airport were very helpful. Jorge was very friendly and professional.

Great customer service and a very nice clean car 🚗 no complaints

When we arrived and tried to call for the courtesy van, the message said the office was closed. That was very upsetting. Thank goodness the courtesy van showed up just the same. It seems the main office, which regulates the phone, has not bothered to update the message. Otherwise, the local office employees were great. The experience was quick, easy and courteous.

The car was in great condition, the front desk very helpful and clear with instructions and the pick-up and drop-off easy and very convenient as it is right at the airport (no waiting for shuttles). We would definitely rent from Thrifty is the future.

Someone available, to talk to. Since flights are being delayed constantly. Also discounts, for they not I, cancelled contract and then overcharged for less time with a less valued vehicle. Overall my experience was awful. Would not recommend thrifty at aguadilla airport.

The Staff are kind and provide good service, but I suggest to the company that in the busy hours they should have at least 2 people doing the paper work to be more efficient and faster.

Car was great. Had to Purchase $100 for insurance that was not brought up until arrival.

It was easy and fast

I’m pretty sure this place is a bait and switch scam. The customer service rep shuttled us from the airport but when we arrived he immediately told us our reservation had been cancelled because our flight had been significantly delayed and they were completely out of cars. PR is an island and inventory is finite, so this is not an unheard of situation. However, that was the only flight arriving in Aguadilla that afternoon and we were the first and only customers on the shuttle. And if they were out of cars, the rep would have been aware before picking us up. He was very quick to recommend going to the local private rental company across the parking lot, since we had already been shuttled from the airport and there is no ride share and limited taxi service in town. Our Airbnb was half a mile away so my husband, 5 year old, and I ended up walking on the shoulder of a major roadway with all our luggage in the rain and made a car reservation at Hertz for the next day. You’re better off at literally any other major rental company in town—Hertz, Thrifty, Avis, National, Alamo, Enterprise lots are all walking distance from the arrivals terminal and have plenty of inventory.

The actual process of picking up/dropping off the car was quick and easy. The shuttle picking us up from the airport took close to 30min after calling almost 10 times. That was a big turn off. The additional fees also were unexpected and the car ended up costing over $100 than what I had reserved it for.

Just the hours. Lost 5 hours because the rental close at 5om and my flight was at 10:pm. Other than that everything was perfect