The Westin Palace, Madrid
5 stars
8.1
Very good
(1241)
5 stars
Updating price...

The Westin Palace, Madrid

5 stars
Plaza de las Cortes, 7, 28014 Madrid
8.1
Very good
1241 reviews
Updating price...

Overview

Rating
Facing the majestic Neptuno Fountain, The Palace, a Luxury Collection Hotel, Madrid is at the heart of the city’s artistry and ideally placed within the UNESCO accredited Landscape of Light district. Both witness and actor, the hotel is embedded in tMarriott
Facing the majestic Neptuno Fountain, The Palace, a Luxury Collection Hotel, Madrid is at the heart of the city’s artistry and ideally placed within the UNESCO accredited Landscape of Light district. Both witness and actor, the hotel is embedded in the cultural fabric of the capital and is in easy walking distance of its most impressive cultural institutions that form the prestigious Golden Triangle of Art. Honoring heritage and modern living, 470 handsomely elegant guestrooms and suites reflect the fascinating history of the property’s bygone century. At the center of high society, the hotel’s renown as a fashionable place to entertain prospers through dining destinations that entice epicureans keen to savor fine cuisine and crafted drinks. Its prominence for marking special occasions extends to its reputation as an exceptional events’ venue, favored by generations. Here is where style and memorable encounters are artfully orchestrated, in a palatial setting, alongside a gracious welcome.Marriott
Rating
8.1
Very good
Based on 1241 verified guest reviews

Available rates

Tue 4/1
Wed 4/2

The neighborhood - Cortes

Plaza de las Cortes, 7, 28014 Madrid

What's nearby

  • Palace of Villahermosa1 min walk
  • Museo Thyssen-Bornemisza2 min walk
  • Fuente de Neptuno2 min walk
  • House-Museum of Lope de Vega3 min walk
  • Palace of la Bolsa de Madrid5 min walk
  • Cine Estudio5 min walk
  • Congreso de los Diputados2 min walk
  • Saint Sebastian2 min walk
  • Ateneo de Madrid3 min walk
  • Palace of Marques de Miraflores4 min walk
  • Museo del Prado5 min walk
  • Museo Naval5 min walk

Reviews

8.1
Very good
1241 verified ratings
Wonderful
702
Very good
172
Good
150
Okay
67
Fair
69
Mediocre
32
Poor
49

Summary of reviews

Guests say
Guests had mixed experiences at The Westin hotel. Many praised the excellent location, which is close to major attractions, and some appreciated the quality of service and the beautifully renovated rooms. However, several guests reported significant issues, including theft, construction noise, and lack of attentiveness from staff, which detracted from their overall enjoyment. The atmosphere was affected by ongoing renovations and a perceived lack of cleanliness. Consequently, while some had a pleasant stay, others expressed dissatisfaction and would not recommend the hotel without caution.
AI-Generated from customer reviews
Location9.5 out of 10
Value for Price5 out of 10
Cleanliness3 out of 10
Atmosphere3 out of 10
Service2.5 out of 10
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Score by provider

All reviews

7.0
Good
Ting, Mar 2025
Cons (-) Food is so so.
10
Wonderful
Anonymous, Feb 2025
GREAT TEAMWORK FROM THE PORTER, THE RECEPTIONIST , AND IN ROOM DINING TEAM. APPLAUSE TO THE BEST HOTEL IN MADRID.
8.0
Very good
Julian, Jan 2025
Pros (+) The Room is excellent, sound free and amazing decor. Breakfast is good but did not enjoy the normal restaurant due to renovations.
Cons (-) The Hotel is an excellent one. The only thing for me to complain about is the fact that the Reception, the Breakfast restaurant and main restaurant are being renovated and I could not appreciate the Hotel as I should have. I should have been informed prior or when placing the booking that there are going to be some renovations. Hopefully I will revisit when renovations are complete unless the Hote...
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10
Wonderful
Roxana, Jan 2025
Pros (+) Rooms were clean staff very friendly and the food was amazing
Cons (-) Everything was good.
6.0
Okay
Imanuel, Jan 2025
Pros (+) The room, as always, was very clean and luxurious, and so were the hallways in floors 4 and 6 which are the ones my family and I occupied. The staff are also generally very friendly, and special thanks to Juan at reception for making our check in experience pleasant.
Cons (-) The hotel is under construction. The reception is impromptu and everything is now located in floor -1 in very tight and cramped spaces with no natural light. You also need two elevators to get to the rooms, which is very inconvenient when you are travelling with a baby and senior citizen as we were. I find it unfair that the hotel does not notify customers of this, as it would have influenced our ...
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10
Wonderful
Shenouda, Dec 2024
Pros (+) Beautiful hotel. Amazing location and staff
1.0
Poor
Abdulrhman, Nov 2024
Cons (-) I wanted to share my very bad experience with The Westin hotel. During my stay, my Dior bag, which had very valuable items inside, was stolen from my room. It was clear it happened while the housekeeping team was cleaning the room. When I reported it to the hotel management and asked for an investigation or to check the cameras, they completely denied everything and said no one took it. They refus...
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3.0
Poor
Arnaldo, Nov 2024
Pros (+) The room was very good
Cons (-) The hotel was under construction you had to take stairs and multiple elevators to get to and from rooms. Bar was a make shift portable bar, dining was in a ballroom overall lighting was gloomy no natural light as areas were covered for construction. Very bad and confusing experience
9.0
Wonderful
Afra, Nov 2024
Pros (+) all good perfect hotel & staff
Cons (-) when we splited the bed it was very noisy when you sit on it
9.0
Wonderful
Niccolò, Nov 2024
Pros (+) Location and room were great!
Cons (-) I didn’t know before arrival that the hotel was being renovated until March 2025 and most of the common areas were not accessible.

Amenities

  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Valet parking
  • Business center
  • Cable or satellite TV
  • Free toiletries
  • Meeting/Banquet facilities

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.