Resorts World Genting - First World Hotel
6.3
Okay
(7002)
3 stars
Updating price...

Resorts World Genting - First World Hotel

3 stars
Genting Highlands, 69000 Genting Highlan, 69000, Genting Highlands 69000
6.3
Okay
7002 reviews
Updating price...

Overview

Rating
Resorts World Genting - First World Hotel is situated 51 km from Kuala Lumpur and is directly connected to Sky Avenue Lifestyle mall with a variety of outlets and Genting Casino. Rooms are well equipped with satellite TVs, international direct dial t…Booking.com
Resorts World Genting - First World Hotel is situated 51 km from Kuala Lumpur and is directly connected to Sky Avenue Lifestyle mall with a variety of outlets and Genting Casino. Rooms are well equipped with satellite TVs, international direct dial telephones and a fan to complement the cool mountain air. Tea and coffee making facilities and a safety deposit box are provided. For business and conference options, a grand banquet hall with a 2,500 seat capacity and conference rooms are available. Self check-in kiosks and WiFi access are available at the lobby area. Lobby Café serves local Malaysian favourites all throughout the day. For a drink or two and live music, guests can head to The Patio Bar and Lounge. First World Hotel is 1.5 hours by bus from Kuala Lumpur. A cable car ride from Genting Skyway Station takes 11 minutes and a further 10 minutes on foot.Booking.com
Rating
6.3
Okay
Based on 7002 verified guest reviews

Available rates

Sun 2/23
Mon 2/24

The neighborhood

Genting Highlands, 69000 Genting Highlan, 69000, Genting Highlands 69000

What's nearby

  • Genting Theme Park0.08 mi
  • Resorts World Genting0.15 mi
  • Genting Arena of Stars0.15 mi
  • First World Plaza0.19 mi

Reviews

6.3
Okay
7002 verified ratings
Wonderful
1447
Very good
1091
Good
1180
Okay
1051
Fair
756
Mediocre
580
Poor
899
Guests say
Guests have mixed feelings about this hotel. Many appreciated the location and convenience of amenities, especially when it comes to indoor facilities and the casino. However, the check-in process was heavily criticized for being chaotic and taking an excessively long time. Cleanliness was also a concern, with several guests describing their rooms as dusty, dirty, or having an unpleasant odor. Rooms were noted to be cramped, and additional charges surprised some guests. Overall, while some found value in the price, many were disappointed by the service and room conditions.
AI-Generated from customer reviews
Location5 out of 10
Value for Price5 out of 10
Service3.5 out of 10
Amenities3.5 out of 10
Cleanliness3 out of 10
Room Size2.5 out of 10
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Score by provider
8.8
Very good
Anonymous, Feb 2025
the check in staff just too slow 😂 Overall ok
7.6
Good
Anonymous, Feb 2025
-Worst c/n process -the room is ok for stay and go do not expect any services. -staff no service mind.
7.2
Good
Anonymous, Feb 2025
Will try different hotel.its old the only good thing is location wise.
4.0
Mediocre
Anonymous, Feb 2025
2 hours for checking everything dirty no support from staff
3.2
Poor
Anonymous, Feb 2025
Please dont book at this hotel. Worst staying experience. Waited 4 hrs for to check-in process Room is not clean No Wifi for guests No drinking water provided No water cuttle Staffs are rude and lazy, no respect for the guests.
4.0
Mediocre
Anonymous, Feb 2025
I nvr realized now the system is self check in, then let me waiting too long time.. and the room everything also dun hv.. very vest.
5.2
Fair
Anonymous, Feb 2025
Overall need to improve the older blocks as the price for one stay is not cheap, should be able to match the standard for the price being paid. Overall room is not extremely clean, the fragrance used to clean the room is too strong.
7.2
Good
Anonymous, Feb 2025
Understand that hotel has automated checkin. However, when we try using the system, it failed. Asked us to check with staff. The staff helped us but was told we need to go counter as it is a package and we need a queue number. We waited nearly 2 hours. Despite multiple staff at counter. Many are unable to clear the queue. Only 2 is actively serving. Definitely not a nice experience.
8.4
Very good
Anonymous, Feb 2025
Long queue for self check in machine (some machine error in middle of usage and the machine is slow like an outdated computer), long queue for customer service... Room carpet isn't that clean but overall the room is good
6.8
Okay
Anonymous, Feb 2025
Overall, it was a good stay experience for us. Easy access to theme park and sky avenue. But, the first impression after arrival was too bad because the very bad check in process. We should wait almost 3 hours to get our room ready and the room ready around 5 pm. Please make it better in the future for a better guest experience!

Amenities

  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Room service
  • Coffee shop
  • Business center
  • Flat-screen TV
  • TV
  • Cable or satellite TV
  • Free toiletries

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.