Resorts World Genting - First World Hotel
6.3
Okay
(7084)
3 stars
Updating price...

Resorts World Genting - First World Hotel

3 stars
Genting Highlands, 69000 Genting Highlan, 69000, Genting Highlands 69000
6.3
Okay
7084 reviews
Updating price...

Overview

Rating
Resorts World Genting - First World Hotel is situated 51 km from Kuala Lumpur and is directly connected to Sky Avenue Lifestyle mall with a variety of outlets and Genting Casino. Rooms are well equipped with satellite TVs, international direct dial t…Booking.com
Resorts World Genting - First World Hotel is situated 51 km from Kuala Lumpur and is directly connected to Sky Avenue Lifestyle mall with a variety of outlets and Genting Casino. Rooms are well equipped with satellite TVs, international direct dial telephones and a fan to complement the cool mountain air. Tea and coffee making facilities and a safety deposit box are provided. For business and conference options, a grand banquet hall with a 2,500 seat capacity and conference rooms are available. Self check-in kiosks and WiFi access are available at the lobby area. Lobby Café serves local Malaysian favourites all throughout the day. For a drink or two and live music, guests can head to The Patio Bar and Lounge. First World Hotel is 1.5 hours by bus from Kuala Lumpur. A cable car ride from Genting Skyway Station takes 11 minutes and a further 10 minutes on foot.Booking.com
Rating
6.3
Okay
Based on 7084 verified guest reviews

Available rates

Sun 3/30
Mon 3/31

The neighborhood

Genting Highlands, 69000 Genting Highlan, 69000, Genting Highlands 69000

What's nearby

  • Genting Theme Park0.08 mi
  • Resorts World Genting0.15 mi
  • Genting Arena of Stars0.15 mi
  • First World Plaza0.19 mi

Reviews

6.3
Okay
7084 verified ratings
Wonderful
1462
Very good
1102
Good
1190
Okay
1058
Fair
763
Mediocre
593
Poor
916

Summary of reviews

Guests say
Guests have mixed feelings about this hotel. Many appreciated the location and convenience of amenities, especially when it comes to indoor facilities and the casino. However, the check-in process was heavily criticized for being chaotic and taking an excessively long time. Cleanliness was also a concern, with several guests describing their rooms as dusty, dirty, or having an unpleasant odor. Rooms were noted to be cramped, and additional charges surprised some guests. Overall, while some found value in the price, many were disappointed by the service and room conditions.
AI-Generated from customer reviews
Location5 out of 10
Value for Price5 out of 10
Service3.5 out of 10
Amenities3.5 out of 10
Cleanliness3 out of 10
Room Size2.5 out of 10
Sort by:Most recent

Filters

Review rating
Traveler type
Time of year

Score by provider

All reviews

5.0
Fair
Saurabh, Mar 2025
Pros (+) Location only
Cons (-) Staff behaviour..
7.2
Good
Anonymous, Mar 2025
Checking-in at first world hotel is a pain in the a**. Take a queue number and waited 1.5hrs to be called. But checking out is better, just use the self check-out machines. Breakfast is at the Genting Grand Hotel which is a 20min walk.
8.8
Very good
Anonymous, Mar 2025
Everytime we went to Genting always stay at First World. Easy access to all facilities, mall, casino, etc.
2.0
Poor
Anonymous, Mar 2025
Service is bad and lousy hotel
2.0
Poor
Anonymous, Mar 2025
Worse hotel check in so troublesome no staff management lousy
5.2
Fair
Anonymous, Mar 2025
Though it is a great initiative to do self check-in but machine is not able process for booking via 3rd party platform. It us almost 3hrs to check-in! There is no clear instructions where to queue or what to do. Credit to the ground staffs. They were friendly and helpful :)
6.4
Okay
Anonymous, Mar 2025
If using machine for self check-in. No rooms. If you choose to pay for counter service to reserve, have to pay RM 15 per room, but still no room, but gotten to reserve the room . But have to get a queue number again to re-queue for counter service after 2 hours to collect keys, do payment etc. All in all wasted a lot of wasted time (minimum 2 to 3 hours) just to check-in. Still have to pay for cou...
Read more
4.8
Mediocre
Anonymous, Mar 2025
Hotel is near to the eatery, theme parks and casino.
4.0
Mediocre
Anonymous, Mar 2025
This hotel is big and not able to manage check in properly, wait 2-3 hrs to check in, and instructions are not clear, some more my booking with Agoda was not able to find and ask me pay deposit to get the room, even I paid non-refundable payment to Agoda, most stupid experience ever encountered in my travel history
4.8
Mediocre
Anonymous, Mar 2025
the check in took too long. Understood it was long que but the check in process was too unpleasant.

Amenities

  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Room service
  • Coffee shop
  • Business center
  • Flat-screen TV
  • TV
  • Cable or satellite TV
  • Free toiletries

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.