Van Rentals in Fort Wayne, Indiana

Attendant was great. Car we ended up with smelled like smoke extremely bad. Had to drive with the windows down for most of the drive. We just rented overnight to get to a bigger city airport.

Actually Nothing Great vehicle staff very good

I would rent from u ppl the nxt time easy drop off easy pick up very good deal

It was really frustrating that my 25 year old daughter, who lives in my home (easily verifiable, with a look at both of our drivers licenses), couldn't be added as a driver because she chooses not to have a credit card. She probably has a larger savings account than I do, and zero credit card debt, but somehow I was a safer risk than she is. Your staff was fine, the car was fine, picking up and dropping off was fine. What wasn't fine was driving tired because I couldn't add a second driver because she "only" has a debit card.

Lovely people at the desk. Easy process.

Value what you guys have afforded me

They just cancelled my reservation because I was going to drop it in Indianapolis airport.

They charged me extra for the car, they kept taking money off my credit card months later after the rental has

It was convenient being I was just visiting however I never received my deposit back

Over all good experience. It was the weather that was awful- heavy rain in several spots and it extended the drive by an hour.

The staff was rude and everything was dirty.

They were unprofessional& I would never deal with them AGAIN!

Biggest issue was that they charged my card 200,00 deposit without saying anything. My rental was 370.00 and they put 570.00 on my card when I picked it up and again when I returned it. Now I have to check my statement and make sure that no only did I get my two hundred back, that they did not charge me twice.

When I picked up the car, the employee told me it had half a tank of gas, which it did. However he put on the rental agreement that it was full. I did not notice this until after they charged me an additional $47.00 for gas. It had more gas when I dropped it off than when I picked it up.

Do not use Hertz in Fort Wayne anymore! There was no staff member there at pickup. Myself and 5 other renters were waiting outside and no staff member ever arrived. I called a "nearby" hertz (60 miles away) to ask if they could find out what's going on at our location. After a few minutes making phone calls, the nearby staff member came back on the line and said that no one was working and that no one would be coming. We were all out of luck. I needed my rental car to pick my mother up from the airport to see my dying grandmother in the hospital. When trying to cancel my reservation, after almost 1 hour on hold, the hertz employee told me that they had no ability to cancel it since it was booked through a 3rd party. That's after spending HOURS on the phone trying to navigate automated phone tree systems with priceline, the 3rd party booking agent, and hertz. These automated systems would literally trade me back and forth with each other. I was finally able to cancel my reservation through the hertz website just after a hertz phone center employee ARGUED with me that I was dumb and they could not adjust or cancel my booking. When I finally was able to cancel it, I was charged a $50 cancelation fee. I am outraged by this fee, but who on earth would I even begin to talk to to try and get my cancelation fee refunded? I will never use hertz again and tell everyone I meet to avoid them like the plague. My grandmother is now dead, by the way. Thanks hertz, for making those last precious moments with her full of frustration and outrage.

Called me saying they had no cars minutes before my flight left