Van Rentals in Durham, North Carolina

Pre-Paid Toll Road Fee is an intentional rip off >>The only thing I was unhappy about with the Avis of Durham experience is that the Avis agents in this location successfully sold us on the $11.99/day fee to cover tolls that we'd encounter on our drive north to Philadelphia. They said that the alternative was to accumulate video-license-capture toll obligations that would be charged to our credit card as they came in - who knows when, how accurately, and how many $4/occurrence fees from Avis we would end up accumulating. It turned out that there were almost no toll roads between Durham, NC and Philadelphia, unless one elects to use the very overpriced express lanes, which I'm guessing that this prepaid toll service would not even have covered as these are optional "luxury" roadways. We ended up looking for tolls to pay, just to get some value from our $47.96 fee. With some effort, we found one $1.40 toll that, IF this prepaid toll paying system even works (I expect we'll be billed by the video system as well), may have been covered by our $47.96 expenditure.

Didn’t have to wait at all, but the car could have been clean on the outside.

Car was dirty and smelled like smoke. I changed to roundtrip but rate charged was still one-way.

Outrageous to offer a 6 pm rental when the place closes at 6 pm…

I booked a car on a website took an Uber and went to the location only to be told there was no car available. I called another Enterprise location reserved another car which they assured me was available only to receive a call ten minutes later saying there was no car. Quite disgusting big corporation nonsense.

Manager was very nice and quick to check us in and work with

They need more people

The selection was limited, the car wasn't clean, and the check-out wasn't seamless.

good.

I have no complaints. Everyone was very professional and nice. And I will rent from you again thank you.

They refused to rent to me, purely by prejudice