Van Rentals in Arnold, Missouri

Lines in STL for pick-up were long and slow and staff had a DMV like approach to service but other than that it went well

I paid for a full rental upfront 2 days before. I stand in line for a whole hr, just to be told I need a major credit card in order to get a rental when I already paid for one. The lady didn’t apologize for the wait at all. I won’t be back ever again. The website did not mention anything about a credit card when I paid.

Budget rented me a 15 passenger van that I rented for my family to enjoy a family vacation in. After being on the road less than a hour, we stop for a quick break to realize we had expired tags! I immediately call to be told a new vehicle would be located for us to get along our route. I never got a call. We choose to travel at night to help the kids sleep along the way. 4th hour into our trip, low tire pressure light comes on. We pull over get air and get back on the road. 5th hour pulled over for expired tags, (we were pulled over a total of 5 times on the trip for the expired tags) adding 4 hours to our trip. Hour 6 tire pressure light again, left and right front tires filled and we get back on the road. Hour 7 tire pressure light again, we pull into a gas station to be told by the mechanic on duty that the van is UNSAFE to drive!!! Both front tires are worn on the inside and have knots and I could have a blow out at any time!!!! I was told not to drive over 50mph for the remainder of the trip. We arrive at our destination (trip that should have been 12 hours with stops) turned into 21 hrs! During all this I am calling Budget road side..no responses, just apologies. I was finally given an option to switch out the van! I get the 12 passenger ford transit and it is much nicer(we thought) we set out to head home (at night) to find out the replacement vehicle's head lights were wack! One shines straight down to the ground and the driver's side light shined straight up and to the far right! this made it very difficult ot see when there was no street light areas. Also the van shook so bad between 65 - 70 that you couldn't hold the wheel straight! SO once again, a 12 hr trip turns into a 17 hr trip home. The fact that I wanting a worry free vacation and trusting a company to put my family in a safe vehicle did not happen! I am still in shock over all the issues and I have asked numerous times to have management call me and still no response! VERY DISAPPOINTED and HIGHLY DISSATISFIED!

1.5 hour wait to reach counter. Then it was not the correct pickup location. Canceled reservation and Ubered. This is my last time using a car rental company.

dd

My car reservation made through Kayak was not recognized by Avis. I had to make a new car reservation at the counter and pay a lot more for it than I would have through Kayak.

My husband and I traveled via Uber to Enterprise for a car we had reserved online. We never got the car because: We couldn't use a debit card(neither mine nor my husband's even though the cards are from the same bank); I don't drive but my husband has a valid license; when I called a utility company to text me a photo copy of my latest 'paid' gas bill; enterprise rejected it because his name wasn't on it; he does not have utility bills in his name. I offered to pay cash to no avail. Finally when we had exhausted our options, we were stranded and it was too late to try another rental agency so we caught another taxi home. Enterprise discriminates! I am seeking other horror stories about Enterprise too post.

I requested a car from STL Airport but you gave me a car that was at a different and didn't realize until shuttle took me to airport location and they gave me a price almost two what you quoted. The allocation said the location I had to go their by cab as their shuttle would not take me there and also that maybe it would be closed by the I got there. It was very chaotic and stressful.

They didn’t have my rental at all. I never got a car . They said the price was not what they charge so they tried to get me to do the reservation over to pay more money for the car. They didn’t Honor you all’s prices.

In Kayak, I said I wanted to pick up at the airport then booked. I didn't realize that the rental pick up was 30 minutes away! We had to take a Lyft there and when we got there they said they only had one fully electric car available. We were forced to take this car (especially since we had already spent so much money on a lift). We were told it would full charge in 45 minutes which was not true AT ALL. We ended up spending a huge amount of our vacation time trying to find chargers and figure out to squeeze charging time in around the other things we already had scheduled. I will never use Kayak/Hertz again.

I didn't realize when I booked this appointment that my car would be at a Hertz office 15 miles away from the St. Louis airport. I took an airport shuttle to the Hertz office at Lambert Airport, only to Iearn my car wasn't at the airport Hertz. When I attempted to change the reservation, I learned there were no cars available at the airport location, I ended up with a $50 Uber charge in both directions, so this ended up being an incredibly expensive experience for my low-cost rental. The car itself was great, the staff at the location very helpful. Also, when I returned the car the office was closed (Sunday), so I was taking a leap of faith that there weren't going to any issues with the rental return. Fortunately, I received an email of the bill on Monday, so everything was fine. This is probably the first and last time I'll use Kayak.

I had a problem with my pick up location. The young woman at the office was unable to help me. She said she was new and did not know the area. I asked her to have the manager call me. I never heard from him.